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Terms and Conditions - flatbee.at

I. General

(1) These General Terms and Conditions (hereinafter referred to as "Terms") in their current version govern the contractual relationship between Flatbee Group s.r.o. (hereinafter referred to as "Flatbee") and users of the services provided by Flatbee on the website www.flatbee.at.

(2) Please read these Terms carefully before using the services provided by Flatbee. We recommend printing and/or saving these Terms for future reference.

(3) These Terms apply equally and exclusively to both private individuals and businesses. We do not recognize any deviating terms from our customers unless we have expressly agreed to them in writing.

(4) These Terms also apply to future contracts with our users. If a newer version of these Terms is available at the time of contract conclusion and is incorporated, it will replace the previous version.

(5) If you do not agree to these Terms, you may not use the services we offer.

II. Description of Flatbee Services / Third-Party Content

(1) Flatbee is a real estate portal/meta search engine for (commission-free) real estate listings. Additionally, listings can be directly posted on our website. The search results of the Flatbee meta search engine contain hyperlinks to real estate listings on external real estate websites. The content from external real estate websites is adopted unchanged. Any modifications relate solely to the formatting for better readability.

(2) Any inquiries or contact regarding a property must be directed to the provider/listing owner on the respective third-party site or through the contact options provided on Flatbee.

(3) Posting listings on Flatbee is free of charge. Flatbee does not charge any fees for listing real estate properties on its platform.

(4) Flatbee is not responsible for third-party content as defined in §14 E-Commerce Act (ECG) in Austria. We emphasize that Flatbee does not identify itself with third-party content referenced via links or otherwise and does not claim ownership of such content.

(5) Flatbee does not guarantee the accuracy, quality, or timeliness of third-party content and is not liable for any damages or consequential damages resulting from the use or non-use of such content.

III. Flatbee+ Plus

(1) The use of a Flatbee+ Plus access is subject to a fee. Flatbee+ Plus aims to find, filter, and rank the best real estate offers on the internet, saving users time in their search. The offers are sorted based on various criteria, enriched with additional information, and displayed in a ranking.

(2) Prices (as of 2025): - Flatbee+ Plus MINI: €48.00 (valid for 20 days) - Flatbee+ Plus SMALL: €58.00 (valid for 40 days) - Flatbee+ Plus NORMAL: €68.00 (valid for 60 days)

During the selected period, access to the Flatbee algorithm and all related functions is active. Flatbee reserves the right to adjust prices at its sole discretion.

IV. Right of Withdrawal

(1) For contracts concluded via distance selling, a statutory withdrawal period of 14 days applies. The withdrawal period begins on the day the contract is concluded.

(2) No right of withdrawal exists pursuant to § 18 Abs. 1 Z 11 FAGG (Austria) for services if:

  • The customer explicitly agrees that the service begins before the withdrawal period expires, and

  • The customer acknowledges that their right of withdrawal expires once the service has been fully provided.

(3) As all functions, algorithms, and data are immediately made available upon purchasing a Flatbee+ Plus subscription, the service is considered fully rendered, and no statutory right of withdrawal exists. The customer must confirm their understanding of this policy before completing the purchase.

(4) Flatbee is not obligated to provide refunds. However, in rare cases, Flatbee may, at its sole discretion, offer refunds in exceptional circumstances, such as technical issues demonstrably attributable to Flatbee. This shall not establish any legal entitlement to a refund. A non-responded listing does not constitute sufficient grounds for a refund unless Flatbee deems the case as exceptional at its sole discretion.

(5) Abuse of the right of withdrawal is particularly present if:

  • The user has repeatedly subscribed to and canceled a Flatbee+ Plus access,

  • The user has demonstrably accessed the provided data and algorithms,

  • The access has been fully utilized before a withdrawal request was submitted.

(6) The withdrawal request must be sent via email to office@flatbee.com. Flatbee reserves the right to review the validity of a withdrawal and deny a refund.

(7) Customers are not entitled to any accelerated or prioritized customer service. Flatbee does not provide telephone support and will process inquiries within a reasonable timeframe based on internal capacities.

Prague, February 1, 2025